Automotive Service Manager

5 days ago


Orland Park, Illinois, United States Huskywolf Inc Full time
Job Overview

Huskywolf Inc is seeking a highly skilled and experienced Automotive Service Manager to oversee the day-to-day operations of our service department. As a key member of our team, you will be responsible for managing a team of automotive service professionals, ensuring a high level of employee morale and customer satisfaction while maintaining profitability.

Key Responsibilities
  • Team Management: Lead and motivate a team of automotive service professionals to achieve exceptional customer service and sales results.
  • Service Delivery: Ensure that repairs and maintenance tasks are completed in a timely and efficient manner, meeting or exceeding customer expectations.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency, productivity, and customer satisfaction.
  • Customer Relations: Build and maintain strong relationships with customers, addressing their concerns and ensuring their needs are met.
  • Documentation and Administration: Oversee the management of service department paperwork, including manuals, invoices, repair orders, and maintenance records.
Requirements
  • Education: High school diploma or equivalent required; bachelor's degree preferred.
  • Experience: At least two years of experience as an automotive service writer or service advisor; experience as an automotive service manager is preferred.
  • Skills: Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services.


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