Call Center Specialist
3 days ago
MCI Careers is looking for a highly motivated and results-driven Call Center Specialist to join our team. This role will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service experiences.
About the Role
This position requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You will be handling inbound and outbound calls, responding to customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
• Handle inbound and outbound calls from clients across various industries
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Collaborate with internal teams to provide seamless customer service experiences
• Meet or exceed performance metrics, including first-call resolution rates and customer satisfaction scores
• Develop and maintain knowledge of products and services offered by MCI Careers
• Participate in ongoing training and development programs to enhance customer service skills
What We Offer
MCI Careers offers a competitive salary range of $13.10-$17.10 per hour, depending on experience. In addition to a comprehensive benefits package, including medical, dental, and vision coverage, we offer paid time off, regular raises, and advancement opportunities. Our company values diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.
Requirements
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Excellent communication and problem-solving skills
• Ability to work effectively in a fast-paced environment
• Strong customer service skills and experience
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic knowledge of Windows operating system
• Reliable transportation and flexibility to work varied shifts
Salary Range
$13.10-$17.10 per hour
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