Inbound Call Center Representative

3 weeks ago


Dallas, Texas, United States Mass Markets Full time

About the Position

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We are hiring an experienced Inbound Call Center Representative to join our team at Mass Markets. As a key contact point for our customers, you will be responsible for resolving customer inquiries and complaints in a timely and professional manner.

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Duties and Responsibilities

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This role involves handling inbound calls and emails from customers, responding to customer inquiries, and resolving customer complaints through effective problem-solving and communication skills.

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You will also be responsible for researching systems to find missing information, coordinating with other departments to resolve issues, and accurately documenting and processing customer claims in appropriate systems.

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Compensation and Benefits

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We offer a competitive salary of $45,000 per year, plus benefits that include health insurance, paid time off, and opportunities for career advancement.



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