Inbound Call Center Representative
3 weeks ago
About the Position
\We are hiring an experienced Inbound Call Center Representative to join our team at Mass Markets. As a key contact point for our customers, you will be responsible for resolving customer inquiries and complaints in a timely and professional manner.
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Duties and Responsibilities
\This role involves handling inbound calls and emails from customers, responding to customer inquiries, and resolving customer complaints through effective problem-solving and communication skills.
\You will also be responsible for researching systems to find missing information, coordinating with other departments to resolve issues, and accurately documenting and processing customer claims in appropriate systems.
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Compensation and Benefits
\We offer a competitive salary of $45,000 per year, plus benefits that include health insurance, paid time off, and opportunities for career advancement.
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