Call Center Operations Specialist

2 days ago


Dallas, Texas, United States Mass Markets Full time
Job Description

We are looking for a skilled Call Center Operations Specialist to join our team at Mass Markets. As a key member of our operations team, you will be responsible for handling inbound and outbound contacts in a professional manner.

Key Responsibilities
  1. Handle inbound and outbound contacts in a courteous, timely, and professional manner
  2. Ensure first call resolution through problems solving and effective call handling
  3. Research systems to find missing information as applicable
  4. Coordinate with other departments to resolve issues when needed
  5. Accurately document and process customer claims in appropriate systems

The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Compensation and Benefits
  • $50,000 - $60,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
  • Ongoing training and development opportunities to help you grow in your career


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