Bilingual Restaurant Operations Supervisor

2 weeks ago


McAllen, Texas, United States Ojos Locos Sports Cantina Full time
Job Overview

The Bilingual Restaurant Operations Supervisor plays a crucial role in overseeing the daily functions of our vibrant sports cantina. This position involves recruiting, training, and mentoring team members, ensuring a cohesive and efficient work environment. The supervisor will also manage financial aspects, including inventory control, food ordering, and labor management, while prioritizing guest satisfaction.

Key Responsibilities
  • Maintain Company Standards: Uphold service levels to enhance sales and reduce costs across food, beverage, supplies, utilities, and labor.
  • Financial Management: Ensure all financial documentation, including invoices and payroll, is completed accurately and in line with company policies.
  • Sanitation Compliance: Enforce health and safety regulations for food handling and cleanliness, adhering to all local, state, and federal laws.
  • Quality Assurance: Guarantee consistent high standards in food preparation and presentation.
  • Professional Image: Maintain a clean and professional restaurant environment, including adherence to uniform and appearance standards.
  • Security Protocols: Implement security measures to safeguard employees, guests, and company assets.
  • Shift Management: Oversee daily operations, including decision-making, scheduling, and planning while ensuring product quality and service standards.
  • Guest Relations: Provide exceptional service, addressing complaints effectively to convert dissatisfied guests into loyal customers.
  • Complaint Resolution: Investigate and resolve issues related to food quality and service.
Qualifications

Applicants should possess:

  • 3-4 years of experience in restaurant management.
  • 2-4 years of experience in a high-volume bar or restaurant setting.
  • A valid Liquor License certification.
  • A Food Manager Certificate.
  • Fluency in both English and Spanish.
  • Availability to work during peak times, including holidays, nights, and weekends.


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