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Bilingual Customer Service Agent

2 months ago

McAllen, Texas, United States AnswerOne Full time
Job Overview

Full-Time Bilingual Customer Support Agent Needed


AnswerOne is seeking a dedicated Customer Support Agent to provide exceptional service for our medical and commercial clientele. This role involves managing incoming communications, scheduling appointments, and efficiently directing urgent requests to the relevant personnel.

Our teams are composed of supportive and empathetic individuals who thrive in a dynamic environment. We prioritize collaboration and consistently aim to surpass our clients' expectations. The ideal candidate will possess outstanding communication abilities and proficiency in computer operations for Onsite, 2nd Shift, Full Time - 10 hour shifts.

We offer comprehensive training within a positive team atmosphere designed to ensure your success.


Key Responsibilities:

  • Professionally manage incoming calls
  • Welcome callers with a courteous and friendly demeanor
  • Collect and communicate necessary information
  • Accurately verify and input data into our systems

Required Qualifications:

  • A friendly voice with an enthusiastic tone
  • Strong command of the English language, including spelling and grammar
  • Proficient computer skills in a Windows environment
  • Reliable attendance
  • Typing speed of 35 words per minute or higher
  • Willingness to work on weekends
  • Fluency in both Spanish and English

Benefits for Full-Time Employees:

  • Employee Stock Ownership
  • Comprehensive Medical, Dental, and Vision Coverage
  • Paid Time Off
  • Traditional 401K with company matching
  • Complimentary Life Insurance Policy
  • Legal Support Services

Experience Level: No prior experience required


Compensation: $18 per hour with Perfect Attendance. Perfect Attendance is defined as being punctual for the start of your shift, returning on time from breaks, and completing your assigned shift. Compensation without perfect attendance is $14 per hour.

Job Posted by ApplicantPro