Restaurant Operations Manager

12 hours ago


Waterville, Ohio, United States Marco's Pizza Full time
Assistant Manager Job Description

As an Assistant Manager at Marco's Pizza, you will be responsible for overseeing day-to-day operations and supervising the crew and workstations. You will have a thorough knowledge of Marco's procedures for each position and the business in general. Your expertise in Customer Service, Product Quality, Safety, Sanitation, and Maintenance policies and procedures is crucial, as well as cash and people management. With excellent execution, there will be opportunities for advancement within the brand.

Key Responsibilities:
  • Lead Crew Members and direct all daily operations of the restaurant in the absence of the General Manager, including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes.
  • Motivate and coach Crew Members and assist in the training of new Crew Members.
  • Perform all Crew Member tasks, including makeline, cut table, monitoring the ovens, packaging of products, quality check, and order accuracy, and Guest relations.
  • Follow Marco's procedures for preparing dough, sauce, and toppings, and correctly making all Marco's products.
  • Operate all machinery in accordance with Marco's safety requirements and all applicable state and federal laws.
  • Maintain cleanliness of the store.
  • Work as a team player to support other employees in completing their tasks.
  • May assist General Manager in day-to-day operations with tasks including scheduling, ordering, and team development.
  • Ensure that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed.
  • Ensure the restaurant follows the preventative maintenance program regarding facility, equipment, and grounds maintenance.
  • May assist General Manager in recruiting, interviewing, and hiring of Crew Members.
  • Maintain fast, accurate, and outstanding service, ensure an excellent Guest experience, and make sure all products are consistent with company standards.
  • Complete all other duties as assigned.
Requirements:
  • High School Diploma or equivalent
  • Must be at least 18 years of age
  • Valid driver's license
Preferred:
  • ServSafe certified
Physical Requirements:
  • Must be able to stand for long periods of time (10 hours) on any given day.
  • Need to be able to lift minimum 50 lbs.
Critical Competencies:
  • Maintain compliance with all corporate-mandated training certification requirements.
  • Maintain a positive, can-do attitude and demeanor conducive to a 5-star Guest experience.
  • Maintain compliance with all company, store, federal, state, and local policies, procedures, laws, and ordinances as required (particularly regarding food, health, and safety).
  • Maintain a just-opened store and personal appearance - unless actively making a product, all employees should be cleaning, all the time.
  • Advocate and demonstrate Marco's Cultural Beliefs on a daily basis.
  • Avoid any use of personal electronic devices while on the clock.
  • Demonstrate teamwork and a sense of urgency.
  • Abide by all policies as set forth in the Marco's Handbook and the Marco's Manuals.


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