Patient Financial Advisor

2 weeks ago

Grants Pass, Oregon, United States Cibola General Hospital Full time

POSITION OVERVIEW:

Under the supervision of the Patient Financial Services Director, the Financial Counselor plays a crucial role in ensuring patients have a seamless financial experience. This position involves guiding patients through the complexities of insurance benefits and their potential financial responsibilities. The Financial Counselor serves as the primary contact for inquiries related to financial assistance.

KEY RESPONSIBILITIES:

1. Act as the main point of contact for all inquiries regarding financial assistance.

2. Engage with patients to gather and comprehend their financial, social, and medical backgrounds, along with other pertinent information.

3. Collect all necessary documentation to process financial assistance applications, including collaborating with healthcare providers on treatment plans and required medical opinions.

4. Maintain thorough records of all communications and follow-ups in the Electronic Medical Record (EMR) system, providing written confirmations to patients regarding payment arrangements as needed.

5. Evaluate patients' current financial situations by verifying their insurance benefits, acting as the expert in confirming coverage and reimbursement details.

6. Assess patients' financial capabilities and clarify their insurance coverage and benefits.

7. Initiate the financial screening process to determine eligibility for various assistance programs.

8. Aid patients in completing financial documentation and gathering necessary supporting materials.

9. Complete the referral process for patients identified as having financial risks.

10. Assess eligibility for care at Cibola General Hospital by reviewing patients' qualifications for Medical Assistance, Emergency Medical Assistance, Community Programs, and Government Programs.

11. Offer payment alternatives, which may include prepayment for elective procedures and applications for the hospital's financial assistance program.

12. Identify and assist patients in applying for eligible financial programs, ensuring all required documentation is completed for federal, state, or hospital-specific assistance.

13. Collaborate with providers to determine the urgency of care for patients facing significant financial burdens, influencing decisions on whether to proceed, postpone, or reschedule services.

14. Clearly explain the hospital's payment policies to patients when assistance programs are unavailable.

15. Calculate and communicate any patient liabilities prior to or at the time of service.

16. Counsel patients on out-of-pocket expenses, collecting deductibles, prepayments, and outstanding balances while adhering to established collection protocols, or develop suitable payment plans with patients.

17. If acceptable payment arrangements cannot be established for elective procedures, notify the provider and patient that services will be rescheduled or canceled.

18. Communicate the status of financial coverage and relevant decisions to all necessary parties, including patients, families, referring clinicians, and hospital staff.

19. Assist in managing self-pay accounts, initiating collection procedures when necessary, and sending notifications to patients regarding account statuses; ensure accounts are classified appropriately before collections if patients do not respond to outreach efforts.

20. Engage in ongoing education to stay informed about changes in the healthcare industry.

21. Foster effective working relationships and collaborate as part of a team to achieve departmental goals and objectives.

22. Uphold respect and dignity for all patients, families, visitors, and colleagues to maintain a professional and courteous environment.

23. Participate in community engagement activities and clinic events as required.

24. Perform additional duties as assigned.

EDUCATION AND EXPERIENCE:

1. High School Diploma or GED is required.

2. An Associate degree is preferred.

3. A minimum of two years of experience in healthcare revenue cycle management is preferred.

4. Proven experience in delivering high-quality customer service.

5. Strong organizational and time management skills, along with excellent verbal and written communication abilities.

6. Ability to work effectively as part of a team.

7. Quick learner with the capacity to build and maintain long-term relationships while working independently.

8. Proficient in computer skills.

9. High level of accuracy and attention to detail, with the ability to manage competing priorities effectively.

KNOWLEDGE, SKILLS, AND ABILITIES:

  1. Familiarity with medical billing and collection practices.
  2. Proficient in computer applications.
  3. Understanding of business office procedures.
  4. Basic knowledge of medical coding and third-party operating procedures.
  5. Ability to operate computers, basic office equipment, and multi-line telephone systems.
  6. Skill in providing pleasant and helpful telephone assistance.
  7. Ability to comprehend and follow both oral and written instructions.
  8. Capacity to establish and maintain effective working relationships with patients, colleagues, and the public.
  9. Highly organized and detail-oriented.

ADDITIONAL QUALIFICATIONS:

  1. Bilingual abilities (Spanish/English) are preferred.

REPORTING RELATIONSHIPS:

  1. Reports directly to the Patient Financial Services Supervisor.

PHYSICAL REQUIREMENTS:

  1. Ability to sit, stand, walk, or view a computer screen for extended periods.
  2. Ability to perform repetitive hand and wrist motions for prolonged durations.

  • Patient Financial Advisor

    2 weeks ago

    Grants Pass, Oregon, United States Cibola General Hospital Full time

    POSITION OVERVIEW:Under the supervision of the Patient Financial Services Director, the Financial Counselor plays a crucial role in ensuring patients have a seamless financial experience. This position involves guiding patients through the complexities of insurance benefits and potential financial responsibilities. The Financial Counselor serves as the...

  • Financial Counselor

    4 days ago

    Grants Pass, Oregon, United States Cibola General Hospital Full time

    Job SummaryCibola General Hospital is seeking a highly skilled and compassionate Financial Counselor to join our Patient Financial Services team. As a Financial Counselor, you will play a critical role in providing patients with a positive financial experience by helping them navigate and understand their insurance benefits and potential financial...

  • Branch Office Coordinator

    3 days ago

    Grants Pass, Oregon, United States Edward Jones Full time

    About the RoleWe are seeking a highly skilled and motivated Branch Office Administrator to join our team at Edward Jones. As a key member of our branch team, you will play a critical role in helping our clients achieve their long-term financial goals.Key ResponsibilitiesClient Relationship Building: Develop and maintain strong relationships with clients,...

  • Physician Opportunity in Grants Pass, Oregon

    6 days ago

    Grants Pass, Oregon, United States Enterprise Medical Recruiting Full time

    **Enterprise Medical Recruiting** is proud to present a unique opportunity for a Board-Certified/Board-Eligible family medicine physician to join our esteemed network of healthcare professionals. This esteemed department, currently seeking a talented physician to join its ranks, offers a partnership track position that combines clinical excellence with...

  • Practice Administrator

    18 hours ago

    Grants Pass, Oregon, United States Cibola General Hospital Full time

    Job Summary:The Practice Administrator is a key leadership role at Cibola General Hospital, responsible for providing strategic direction and daily operations management of the practice(s). This role involves allocating and assigning duties to employees, monitoring activities and operations, and ensuring the practice(s) meets its objectives.Key...

  • Behavioral Health Therapist

    3 days ago

    Grants Pass, Oregon, United States Cibola General Hospital Full time

    About the RoleCibola General Hospital is seeking a skilled Behavioral Health Therapist to join our team at the Cibola Family Health Center. As a key member of our behavioral health team, you will provide high-quality therapy services to patients, their families, and support systems.Key ResponsibilitiesAssessment and Counseling: Perform biopsychosocial...

  • Medical Billing and Collections Specialist

    1 week ago

    Grants Pass, Oregon, United States Cibola General Hospital Full time

    Job Title: Patient Financial Services RepresentativeCibola General Hospital is seeking a highly skilled Patient Financial Services Representative to join our team. As a key member of our revenue cycle team, you will play a critical role in ensuring the accurate and timely processing of patient claims.Key Responsibilities:Account Management: Maintain and...

  • Nurse Specialist

    1 week ago

    Grants Pass, Oregon, United States pregnancy care center of grants pass Full time

    About the RoleWe are seeking a skilled and compassionate Nurse to join our team at the Pregnancy Care Center of Grants Pass. As a Nurse, you will play a vital role in providing medical services, education, and resources to women in our community.Key ResponsibilitiesProvide general nursing care to patients, including taking medical histories, administering...

  • Healthcare Customer Service Specialist

    2 weeks ago

    Grants Pass, Oregon, United States SISKIYOU COMMUNITY HEALTH CTR Full time

    POSITION OVERVIEW: This role is essential in delivering exceptional customer support to all patients, ensuring they receive relevant, timely, and precise information regarding the various services offered, including medical access, financial assistance, social services, and additional programs available at SISKIYOU COMMUNITY HEALTH CTR.KEY...

  • Senior Social Worker- Behavioral Health Interdisciplinary Program

    3 months ago

    Grants Pass, Oregon, United States Department Of Veterans Affairs Full time

    SummaryThis position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Approval, award amount (up to $200,000) and eligibility period (one to five...

  • Hand Surgery Orthopedic Specialist

    2 weeks ago

    Grants Pass, Oregon, United States Summit Recruiting Group LLC Full time

    Position OverviewWe are seeking a dedicated Orthopedic Physician with a specialization in hand surgery to join our esteemed team. This is a full-time, permanent role that offers a unique opportunity to work within a collaborative environment.Position DetailsLocated in a picturesque region, this position is designed for those who value both professional...

  • Patient Financial Advisor

    2 weeks ago

    Grants, New Mexico, United States Cibola General Hospital Full time

    JOB SUMMARY: Under the supervision of the Patient Financial Services Director, the Patient Financial Advisor plays a crucial role in ensuring that patients have a seamless financial experience by assisting them in understanding their insurance benefits and potential financial responsibilities. The Patient Financial Advisor serves as the primary contact for...

  • Patient Financial Advisor

    2 weeks ago

    Grants, New Mexico, United States Cibola General Hospital Full time

    JOB SUMMARY: Under the supervision of the Patient Financial Services Director, the Patient Financial Advisor plays a crucial role in ensuring patients have a seamless financial experience by assisting them in understanding their insurance benefits and potential financial responsibilities. The Patient Financial Advisor serves as the primary contact for...

  • Patient Financial Advisor

    2 weeks ago

    Grants, New Mexico, United States Cibola General Hospital Full time

    JOB SUMMARY: Under the supervision of the Patient Financial Services Director, the Patient Financial Advisor plays a crucial role in ensuring that patients have a seamless financial experience. This position involves assisting patients in understanding their insurance benefits and potential financial responsibilities. The Patient Financial Advisor serves as...

  • Patient Financial Advisor

    2 weeks ago

    Grants, New Mexico, United States Cibola General Hospital Full time

    Job OverviewPOSITION SUMMARY:Under the supervision of the Patient Financial Services Director, the Financial Counselor plays a crucial role in ensuring patients have a seamless financial experience. This position involves guiding patients through the complexities of insurance benefits and potential financial responsibilities. Acting as the primary contact...

  • Patient Financial Advisor

    1 week ago

    Grants, New Mexico, United States Cibola General Hospital Full time

    Job OverviewPOSITION SUMMARY:Under the supervision of the Patient Financial Services Director, the Financial Counselor plays a crucial role in ensuring patients have a seamless financial experience. This position involves guiding patients through the complexities of insurance benefits and potential financial responsibilities. Acting as the primary contact...

  • Patient Financial Advisor

    2 weeks ago

    Grants, New Mexico, United States Cibola General Hospital Full time

    Job OverviewPOSITION SUMMARY:Under the supervision of the Patient Financial Services Director, the Financial Counselor plays a crucial role in ensuring patients have a seamless financial experience. This position involves guiding patients through the complexities of insurance benefits and potential financial responsibilities. The Financial Counselor serves...

  • Bilingual Patient Advocate

    3 weeks ago

    Eagle Pass, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be onsite at Fort Duncan Regional Medical Center. The Full Time schedule for this role will be Monday - Friday 8AM-5PM with rotating Saturdays.Job Summary The purpose of this position is to connect uninsured hospital patients...

  • Bilingual Patient Advocate

    3 weeks ago

    Eagle Pass, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be onsite at Fort Duncan Regional Medical Center. The Full Time schedule for this role will be Monday - Friday 8AM-5PM with rotating Saturdays. Job Summary The purpose of this position is to connect uninsured hospital patients...

  • Patient Financial Advocate

    6 days ago

    Grants, New Mexico, United States Cibola General Hospital Full time

    Job Summary:Cibola General Hospital is seeking a highly skilled Financial Services Representative to join our team. As a Financial Services Representative, you will play a critical role in providing patients with a positive financial experience by helping them navigate and understand their insurance benefits and potential financial liability.You will serve...

  • Financial Counselor

    4 days ago

    Grants, New Mexico, United States Cibola General Hospital Full time

    Job Summary:Cibola General Hospital is seeking a highly skilled Financial Counselor to join our Patient Financial Services team. As a key member of our team, you will be responsible for providing exceptional financial experience to our patients, ensuring they understand their insurance benefits and financial liability.Key Responsibilities:Serve as the...

  • Branch Office Administrator

    3 weeks ago

    Grants Pass, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Branch Office Administrator

    2 weeks ago

    Grants Pass, United States Edward D. Jones & Co., L.P. Full time

    If you find yourself looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with Financial Advisors to help clients achieve their long-term financial goals. Were proud to serve Office Administrator, Grants, Office, Administrator, Client Relations, Business Services

  • Branch Office Administrator

    2 weeks ago

    Grants Pass, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Branch Office Administrator

    2 weeks ago

    Grants Pass, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team. At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Branch Office Administrator

    3 months ago

    Grants Pass, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Patient Financial Services Clerk

    1 week ago

    Eagle Pass, Texas, United States United Medical Centers Full time

    Financial Services Cashier and CounselorJob OverviewUnder the supervision of the Business Office Supervisor, this role is pivotal in managing all billing and posting operations at United Medical Centers. The individual will oversee all cashiering responsibilities in accordance with established protocols and guidelines.Key ResponsibilitiesConduct thorough...

  • Financial Counselor

    3 months ago

    Grants, United States Cibola General Hospital Full time

    Job DescriptionJob DescriptionJOB SUMMARY:Under the direction of the Patient Financial Services Director, Financial Counselor is responsible for providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability. Financial Counselors are the patient’s point of contact for...

  • Financial Counselor

    3 months ago

    Grants, United States Cibola General Hospital Full time

    JOB SUMMARY: Under the direction of the Patient Financial Services Director, Financial Counselor is responsible for providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability. Financial Counselors are the patient's point of contact for financial assistance...

  • Financial Services Representative

    1 week ago

    Grants, New Mexico, United States Cibola General Hospital Full time

    Job Summary:Cibola General Hospital is seeking a highly skilled Financial Counselor to join our team. As a Financial Counselor, you will play a critical role in providing patients with a positive financial experience by helping them navigate and understand their insurance benefits and potential financial liability.Key Responsibilities:Serve as the point of...

  • Financial Services Representative

    6 days ago

    Grants, New Mexico, United States Cibola General Hospital Full time

    Job SummaryCibola General Hospital is seeking a highly skilled and compassionate Financial Services Representative to join our team. As a key member of our Patient Financial Services department, you will play a critical role in providing exceptional financial experiences for our patients.Key ResponsibilitiesFinancial Assistance and Counseling: Provide...