Technical Support Specialist

4 days ago


Milwaukee, Wisconsin, United States Tier4 Group Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at Tier4 Group. As a Technical Support Analyst, you will be responsible for providing technical support to our clients in a contact center environment.

Key Responsibilities:
  • Provide technical support via phone and chat interactions
  • Troubleshoot remote hardware, custom and commercial software, and connectivity issues
  • Utilize remote access software to support clients
  • Work with Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various applications
Requirements:
  • Associate degree or equivalent work experience
  • High School Diploma or GED required
  • Ability to type without auxiliary aids and services
  • Experience with MS Office and Outlook
  • Background in a multi-channel environment
  • Advanced knowledge in computer, mobile device hardware, and software troubleshooting
What We Offer:
  • Competitive rates
  • Benefits
  • Opportunity to work with a Fortune 100 company
Interview Process:
  • 1-hour video interview


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