Customer Service Representative

5 days ago


Hudson, North Carolina, United States Angel Mcbride - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist at Angel Mcbride - State Farm Agent. As a key member of our team, you will play a vital role in providing exceptional customer experiences that drive the growth of our insurance agency.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing personalized service and follow-up as needed.
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options, promoting the development of our business.
  • Communication: Utilize exemplary communication skills to efficiently meet the needs of customers, while promoting the growth of our agency.
Requirements
  • Customer Service Focus: Dedicated to providing exceptional customer service and ensuring customer satisfaction.
  • Communication Skills: Excellent communication skills to assist customers and coordinate with other agency team members.
  • Problem-Solving: Proactive in problem-solving and able to effectively relate to customers, answer their questions, and anticipate their needs.
Benefits
  • Compensation: Hourly pay plus commission/bonus.
  • Opportunities for Advancement: Growth potential and opportunity for advancement within the agency.
  • Valuable Experience: Valuable career-building experience in the insurance industry.


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