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Customer Service Representative

2 months ago

Hudson, Iowa, United States Black Hawk Insurance Services Full time
Job Overview

Black Hawk Insurance Services is seeking a highly skilled and customer-focused professional to join our team as a Client Service Agent. As a key member of our organization, you will be responsible for delivering exceptional service to our clients, fostering strong relationships built on trust and reliability.

We are committed to providing top-notch customer service with a personal touch, and we take pride in ensuring our clients feel valued and supported every step of the way. Our team is dedicated to excellence, and we strive to create a collaborative environment that encourages growth and development.

If you have a passion for helping others, a knack for problem-solving, and a desire to be a part of a team that truly cares about its clients, we encourage you to apply for this exciting opportunity.


Key Responsibilities
  • Provide exceptional customer service to clients, addressing their inquiries and ensuring their needs are met.
  • Handle administrative tasks related to updating policies, managing client information, and processing documentation.
  • Resolve client issues effectively and efficiently, ensuring a positive experience for all customers.
  • Build rapport and maintain relationships with clients through proactive communication and personalized service.
  • Maintain accurate records of client interactions, policy details, and any relevant information.
  • Represent the company in a professional manner, adhering to company policies and procedures in all interactions.

Requirements
  • Customer Service Experience: Previous experience in customer service or a related field is advantageous.
  • Communication Skills: Excellent verbal and written communication skills to interact effectively with clients.
  • Detail-Oriented: Ability to manage and organize client information and policy details accurately.
  • Professionalism: Maintain a professional demeanor and customer-focused attitude at all times.
  • Team Player: Collaborate with team members to ensure a seamless customer experience.
  • Computer Proficiency: Comfortable using basic computer programs and systems.