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Customer Service Representative

2 months ago

Hudson, United States Leaf Home Safety Solutions Inc Full time
Job Summary

We are seeking a highly skilled Customer Relations Administrator to join our team at Leaf Home Safety Solutions Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving escalated issues, and promoting customer satisfaction and retention.

Key Responsibilities
  • Investigate and resolve customer-reported issues in a timely and accurate manner
  • Work with the Escalated Claims Team to diagnose and troubleshoot customer issues
  • Coordinate with internal and external teams to inspect claims and resolve disputes
  • Represent the voice of the customer to provide input on current product and installation challenges
  • Promote customer retention and growth by maintaining positive and long-term customer relationships
Requirements
  • High school diploma or equivalent
  • 2+ years of customer service and resolution experience
  • Ability to remain calm and professional in situations of escalation
  • Experience de-escalating situations and working towards a positive resolution for all parties
  • Excellent written and verbal communication skills
  • Proficiency with Microsoft Office, including Word, Outlook, and Excel
  • Ability to multi-task and prioritize effectively
What We Offer
  • Industry-leading compensation package
  • Full medical, dental, and vision benefits after 90 days
  • 401(k) retirement savings plan
  • Paid time off
  • Wellness programs, including Peerfit
  • Endless opportunities for growth and advancement