Client Support Specialist
2 weeks ago
About Teleperformance USA
Teleperformance USA is a leading provider of digital business services, dedicated to delivering innovative solutions that enhance the operational efficiency of top global brands.
With a diverse workforce of over 500,000 dedicated professionals fluent in more than 300 languages, our extensive reach and local expertise empower us to positively impact our communities, clients, and the environment.
Benefits of working with Teleperformance USA include:
- Comprehensive Training Programs
- Competitive Salary Packages
- Full Benefits (Medical, Dental, Vision, 401k, and more)
- Paid Time Off
- Employee Wellness Initiatives
Your Role at Teleperformance USA
In this position, you will play a vital role in assisting customers by addressing inquiries and providing effective solutions. You will thrive in a collaborative environment, engaging with a diverse clientele and facing new challenges daily.
Your Responsibilities
As a Customer Service Representative, you will:
- Address and resolve customer inquiries with care and professionalism
- Deliver exceptional service through attentive listening
- Handle sensitive customer information with confidentiality
- Strive for first-call resolution by being proactive
- Communicate effectively with customers
- Calmly de-escalate any issues that arise
- Escalate concerns when necessary
- Document all interactions for auditing and reporting
- Provide insights on customer feedback
Qualifications:
- Ability to work in a remote team setting
- Preferred 6 months of customer service experience
- Must be at least 18 years old
- Typing speed of 25 wpm or higher
- High School Diploma or GED
- Proficiency with desktop computer systems
- Strong verbal and written communication skills
- Effective problem-solving abilities
- Familiarity with Windows operating systems
- Strong organizational skills and ability to prioritize tasks
Remote Work Requirements:
- Internet Connection:
- Minimum download speed of 12.0 Mbps
- Minimum upload speed of 3.0 Mbps
- No packet loss and ping under 50ms
- Proof of internet speed required
- Dedicated and quiet workspace
Be Part of Our Teleperformance Family
We are committed to fostering an environment where employees feel valued and supported, enabling them to perform at their best. We believe that a happy and healthy workforce is essential for creativity and productivity. Our culture emphasizes inclusion and diversity, ensuring that every individual feels welcome and appreciated.
Teleperformance USA is an Equal Opportunity Employer
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