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Client Support Specialist

2 months ago

Bristol, Tennessee, United States Metrobank Full time

Customer Service Representative

Team: Retail & Business Banking

Location: Bristol Broadmead

Starting Salary: Competitive based on experience

Role Overview:

As a Customer Service Representative, you will be the face of our organization, ensuring a warm welcome and exceptional service for all customers.

Key Responsibilities:

  • Welcome and engage with customers, creating a positive first impression.
  • Identify customer needs and provide tailored solutions, showcasing our range of services.
  • Assist customers in opening accounts and accessing loan and credit card options.
  • Support customers with our innovative banking technologies and secure services.
  • Participate in community events and initiatives to enhance customer engagement.

Ideal Candidate:

We are looking for individuals who are:

  • Dedicated to delivering outstanding service and convenience.
  • Committed to professional growth and stability in their career.
  • Quick learners who thrive in a dynamic and fast-paced environment.
  • Detail-oriented and capable of managing customer relationships effectively.
  • Flexible in working various shifts to meet customer needs.

Training and Development:

We provide comprehensive training and ongoing support to help you succeed in your role. While prior experience in finance or banking is not necessary, experience in handling complex customer service inquiries is essential.

Join Us:

At Metro Bank, we believe in nurturing talent from within and promoting career advancement. If you are passionate about transforming customer experiences and making a difference, we would love to hear from you.