Client Support Specialist

1 week ago


Bristol, Tennessee, United States Teleperformance USA Full time
Category: Customer Service/Support

About Teleperformance USA

Teleperformance USA is a leading provider of digital business services, dedicated to delivering innovative solutions that empower the world's top brands to enhance their operations sustainably.

With a workforce exceeding 500,000 dedicated professionals fluent in over 300 languages, our extensive reach and local expertise enable us to positively impact our communities, clients, and the environment.

Benefits of joining Teleperformance USA include:

  • Comprehensive Training
  • Competitive Compensation
  • Full Benefits Package (Medical, Dental, Vision, 401k, and more)
  • Paid Time Off
  • Employee wellness and engagement initiatives

Your Role at Teleperformance USA

In this position, you will play a vital role in addressing customer inquiries and discovering creative solutions to various questions, issues, and concerns. You will thrive in a collaborative and dynamic environment, interacting with diverse individuals and facing new challenges each day.

Your Responsibilities

As a Customer Service Representative, your primary duties will include:

  • Responding to customer inquiries with care and attention
  • Delivering exceptional customer service through active listening
  • Handling confidential customer information with discretion
  • Aiming to resolve issues on the first interaction
  • Communicating effectively with customers
  • Calmly de-escalating any issues that arise
  • Escalating matters when necessary
  • Documenting all call-related information for auditing purposes
  • Providing insights on call-related challenges

Ideal Candidate Profile

We seek individuals who are motivated to provide outstanding service and support:

  • Ability to work effectively in a remote team environment
  • Preferred 6 months of customer service experience
  • Must be over 18 years of age
  • Typing speed of at least 25 words per minute
  • High School Diploma or GED
  • Comfortable using desktop computer systems
  • Strong oral and written communication skills
  • Effective problem-solving abilities
  • Proficient in navigating Windows operating systems
  • Excellent organizational and prioritization skills

Remote Work Requirements:

  • Internet Connection:
    • Minimum download speed of 12.0 Mbps
    • Minimum upload speed of 3.0 Mbps
    • No packet loss and ping under 50ms
    • Proof of internet speed required
  • Quiet and organized workspace

Join the Teleperformance USA Family

We are committed to fostering an environment where our employees feel valued, inspired, and supported, enabling them to bring their best selves to work. We believe that a happy and healthy workforce is more productive, creative, and engaged. Our focus is on creating a culture of inclusion and diversity, where everyone feels welcome and appreciated.

Teleperformance USA is an Equal Opportunity Employer



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