Senior IT Support Specialist

4 days ago


Washington, Washington, D.C., United States The George Washington University Full time
Job Title: Senior Tech Support Associate, Tech Support Center Job Summary: The George Washington University is seeking a highly skilled Senior Tech Support Associate to join its Tech Support Center team. As a key member of the GW Information Technology team, this position will provide advanced technical support to faculty, staff, and students across the university. Key Responsibilities: * Provide expert technical support for complex hardware and software issues * Collaborate with central university IT services to resolve complex problems and integrate solutions * Develop and maintain technical documentation and knowledge base * Participate in on-call rotation to provide 24/7 support * Stay up-to-date with emerging technologies and trends in IT Requirements: * Bachelor's degree in Computer Science, Information Technology, or related field * 2+ years of experience in technical support or related field * Strong knowledge of Windows, macOS, and Linux operating systems * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment What We Offer: * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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