Sales and Customer Service Representative

4 weeks ago


Shrewsbury, Massachusetts, United States Massage Envy Full time
Overview

At Massage Envy Shrewsbury, we're committed to delivering an exceptional experience and growing our member base to help more people on their wellness journey. As a Sales and Customer Service Representative, you'll play a key role in helping us achieve this goal.

Key Responsibilities
  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
What We Offer
  • A healthy compensation plan
  • Benefits: AFLAC, matching 401(k), and paid time off for Associates working at least 20 hours/week
  • Paid time off for full-time employees
  • Employee Assistance Program
  • A flexible schedule for a better work/life balance
  • Free monthly service
  • Free Massage Envy membership, with discounted services
  • In-depth product and service training
Requirements
  • Previous proven sales experience of at least 6 months
  • Ability to work with us 20 hours/week
  • Have a high school diploma (or equivalent)
  • Are critical thinkers with excellent math and computer skills and the ability to multitask
  • Have great people skills and can establish positive relationships with guests
  • Are supporters of total body care with a general knowledge of massage and skin care services


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