Customer Service Representative

4 weeks ago


Shrewsbury, Massachusetts, United States Cornerstone Bank Full time
Customer Relations Associate Job Description

Cornerstone Bank is committed to delivering exceptional customer service and building strong relationships with our customers. As a Customer Relations Associate, you will play a vital role in providing a positive experience for our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Customer Service: Provide efficient, effective, and courteous customer service, processing transactions, and addressing customer inquiries in a timely and professional manner.
  • Relationship Building: Build trust with customers by identifying opportunities to deepen customer relationships and referring customers to appropriate team members.
  • Product Knowledge: Maintain updated knowledge of Bank's products and services, ensuring customers are aware of available options and can make informed decisions.
  • Accuracy and Compliance: Ensure the accuracy of activities, balancing transactions and cash at the end of the day, and participating in the branch settlement. Ensure transactions are processed and proper documentation is completed in compliance with applicable laws and regulations.
  • Administrative Support: Perform administrative or clerical functions as needed, including answering phones, filing, and other tasks directed by the management team.
Requirements:
  • Customer Service Skills: Demonstrated customer service skills, with the ability to handle customer inquiries and concerns in a professional and courteous manner.
  • Mathematical Skills: Must be comfortable performing basic math calculations, with attention to detail and accuracy.
  • Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Interpersonal Skills: Strong interpersonal skills, with the ability to work effectively in a team environment and handle sensitive and confidential situations.
Education and Experience:
  • Education: High School Diploma or equivalent.
  • Experience: Three to six months banking or retail cash handling/customer service experience.

Cornerstone Bank is an Equal Opportunity Employer, committed to providing a collaborative workplace where innovation, teamwork, accountability, and excellence are recognized and valued. We offer a competitive pay, a generous student-loan paydown program, comprehensive benefit package, and opportunities for professional development and growth.



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