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Customer Service Representative

1 month ago

Shrewsbury, Massachusetts, United States The Sherwin-Williams Company Full time
Job Summary

This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with customers to understand their needs, provide solutions, and ensure maximum satisfaction. You will also be responsible for maintaining high-quality standards, staying up-to-date with product features, and achieving excellent customer service while meeting sales goals.

Key Responsibilities
  • Provide exceptional customer service, ensuring high levels of satisfaction
  • Determine customer needs and present appropriate products and services
  • Build trust relationships with customers and process sales transactions accurately
  • Follow and achieve sales goals, maintain work order files, and pull products from the sales floor or warehouse
  • Tint and mix products, stock shelves, and set up displays
  • Load/unload delivery trucks, assist with deliveries, and maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures and suggest ways to improve sales
Requirements
  • Must be at least 18 years old and legally authorized to work in the country of employment
  • Must be able to retrieve material from shelves and lift up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, including evenings and weekends
  • Internal candidates must have received at least a 'meets expectations' rating on their most recent performance appraisal and completed all required HR Cloud eLearning courses
Preferred Qualifications
  • Valid, unrestricted Driver's License
  • High School diploma or GED
  • At least one year of experience in a delivery, retail, or customer service position
  • Previous work experience selling paint and paint-related products
  • Ability to read, write, comprehend, and communicate in more than one language