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Customer Service Representative

1 month ago

Shrewsbury, Massachusetts, United States Cornerstone Bank Full time
Customer Relations Associate

Cornerstone Bank is a community-focused financial institution dedicated to providing exceptional service and support to our customers and communities. As a Customer Relations Associate, you will play a vital role in delivering outstanding customer experiences and building strong relationships with our customers.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Process a variety of transactions, including deposits, withdrawals, payments, and night drop bags, while maintaining accuracy and attention to detail.
  • Stay up-to-date on Bank products and services, identifying opportunities to deepen customer relationships and refer customers to appropriate team members.
  • Ensure the accuracy of activities, balancing transactions and cash at the end of the day, and participating in branch settlement.
  • Comply with applicable laws and regulations, including Reg CC and the Bank Secrecy Act.
  • Perform administrative or clerical functions as needed, including answering phones, filing, and other tasks directed by management.
Requirements:
  • Demonstrated customer service skills and ability to work with customers in a professional and courteous manner.
  • Ability to perform basic math calculations and maintain accuracy in transactions.
  • Strong verbal and written communication skills, with the ability to listen actively and communicate effectively.
  • Excellent interpersonal skills, with the ability to handle sensitive and confidential situations.
  • Availability to work extended and/or weekend hours, as needed, and attend training sessions.
Education and Experience:
  • High School Diploma or equivalent.
  • Three to six months of banking or retail cash handling/customer service experience.