Customer Support Specialist
2 weeks ago
The Pennsylvania State University is a world-renowned institution dedicated to providing exceptional education, research, and service. As a Customer Service Representative, you will be an integral part of our team, supporting the university's diverse functions and services.
Salary and Benefits
The salary range for this position is $31,600 - $45,800 per year, with comprehensive benefits including health, dental, and vision insurance, as well as retirement plans.
Job Description
In this role, you will provide internal and external customer support, troubleshoot issues, and promote products and services. You will interact with faculty, staff, students, and visitors, often serving as the first point of contact. Your knowledge of university policies, procedures, and protocols will enable you to resolve complex issues efficiently.
Required Skills and Qualifications
To succeed in this position, you will require strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. A High School Diploma or higher is typically required, and a background check must be successfully completed.
Additional Information
This position requires successful completion of standard background checks. Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security. Employment with the University will require successful completion of background check(s) in accordance with University policies.
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