Customer Support Rep.

2 months ago


University Park, United States Federal Signal Full time

Federal Signal is in search of a Customer Service Support person who will provide a full range of customer service and support throughout the sales life cycle of Federal Signal products and services.

Key Activities/Responsibilities:

  • Interface daily with customers, 3rdparty sales representatives and Federal Signal Sales personnel via telephone, email, chat and electronic data interface (EDI).
  • Maintains order entry function through receiving orders, checking model numbers and other data for accuracy, and enters orders in the operating system and/or ecommerce platform.
  • Researches and confirms original order and factory set information, purchase orders, return merchandise authorizations and any other pertinent data needed to resolve customer disputes.
  • Consults with customers regarding product warranties and the correct product mix based upon customer need, desired effect, technology involved and product/ service application.
  • Expedites past due orders and long lead times to satisfy customer needs.
  • Utilizes CRM to record communications from both internal and external customers.
  • Reviews return material authorizations for accuracy and secures necessary approvals.
  • Continually acquires and builds knowledge on products, services and manufacturing systems to provide customer assistance in selection of our product lines.
  • Performs additional duties and special projects as assigned
Job Requirements:
  • High School Diploma or GED
  • 1-3 years' customer service experience within a business-to-business environment.
  • Previous manufacturing experience highly preferred.
  • Enterprise resource planning (ERP) business process management software experience such as JD Edwards, SAP highly preferred.
  • eCommerce and online chat knowledge highly preferred
  • Strong customer service orientation with proven ability to maximize customer satisfaction and acquisition
  • Consistently capable of presenting oneself with the highest degrees of professionalism, composure, courtesy, and integrity.
  • Confident when in adversarial situations, possessing strong dispute management and resolution skills.
  • Excellent, clear and concise communication skills, both in verbal and written formats.
  • Astute listening skills.
  • Capable of critically reviewing and analyzing situations and developing effective plans of action.
  • Proficient in Microsoft Excel, Word, & Outlook applications required.
  • Attentive to detail.

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Us

Federal Signal in University Park is a leading manufacturer and supplier of comprehensive systems and products used to protect people and property. Our products and integrated solutions include systems for campus and community alerting, emergency vehicles, first responder interoperable communications, industrial communications, and command and municipal networked security. Specific products include: lightbars and sirens, public warning sirens and public safety software.

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at HR@federalsignal.com. All other applications must be submitted online.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
  • Customer Service Rep

    4 months ago


    Machesney Park, United States MSC Industrial Direct Full time

    MSC Industrial Supply - JobID: 6040 [Customer Service Representative] As a Customer Service Rep at MSC Industrial Supply, you'll: Assist customers with product inquiries and orders; Resolve customer issues and complaints in a professional manner; Process orders accurately and efficiently; Provide product recommendations and technical support; Maintain a high...

  • Customer Service Rep

    2 weeks ago


    Pembroke Park, United States Manpower Full time

    Our client,  is seeking a Bilingual (English/ Spanish) rep to join their team. As a Customer Service Rep, you will be part of the operations team. The ideal candidate will have inventory experience, be bilingual and logistics experience which will align successfully in the organization.  Job Title: Customer Service  Location: Pembroke Park  Pay Range:...

  • Customer Service Rep

    3 months ago


    Forest Park, United States TopBuild Full time

    About Your Future with Distribution International Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a "Great Place to Work" of value to you? Look no further! At Distribution International, you will be part of a diverse and...


  • Tinley Park, United States Randstad Full time

    We're looking for a Lead customer service rep in the Tinley Park area for a contract role. The responsibilities include organize and supervice the data to day operations and activities of a customer service team to acheive goals as well as troubleshoot organizational problems and analyze results. This role will be $21-$22 an hour. salary: $21 - $22 per hour...

  • Patient Access Rep

    3 weeks ago


    University Place, United States Virginia Mason Franciscan Health Full time

    Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan Urgent Care Clinic in University Place, WA. Supportive team with excellent growth opportuniti Patient Access, Patient, Insurance, Healthcare, Medical


  • University Park, Illinois, United States Federal Signal Full time

    Job Title: Customer Support RepresentativeFederal Signal is seeking a highly skilled Customer Support Representative to provide exceptional customer service and support throughout the sales life cycle of our products and services.Key Responsibilities:Interface with customers, sales representatives, and Federal Signal personnel via phone, email, chat, and...


  • University Park, Illinois, United States Federal Signal Full time

    Job Title: Customer Support RepresentativeFederal Signal is seeking a highly skilled Customer Support Representative to provide exceptional customer service and support throughout the sales life cycle of our products and services.Key Responsibilities:Interface with customers, sales representatives, and Federal Signal personnel via phone, email, chat, and...


  • Union Park, United States Rowland Pest Management, Inc. Full time

    Rowland Pest Management in Casselberry, FL is looking to hire a full-time Pest Control Outside Sales Rep / Lead to grow our business by selling our services to potential customers. Do you want to join a team that works hard and plays harder? Would you like to join a company that appreciates your hard work and rewards your efforts? If so, please read on!The...


  • Litchfield Park, United States FedEx Full time

    FedEx - JobID: PDX_FEC_88D5C95D-A0AB-417A-8854-8A8E651AF6D0_243081 [Customer Service Representative] As a Service Center Support Rep at FedEx, you'll: Perform administrative/clerical functions by maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail; Provide accurate information and assistance to customers; Enter...

  • IT Support Specialist

    3 weeks ago


    University Park, Iowa, United States Penn State University Talent Acquisition Full time

    Job Summary:Penn State University Talent Acquisition is seeking a skilled IT Support Specialist to join our team in Auxiliary & Business Services. As a Part-Time ABS IT Support Professional, you will work in a progressive, customer-oriented, team-focused environment supporting the daily needs of a diverse information technology customer base.Key...


  • Fruitland Park, Florida, United States Munn's Air Conditioning & Heating Full time

    Job OpportunityAre you looking for a career that lets you showcase your customer service skills? We have an exciting opportunity for a Customer Service Rep - Call Center Associate at Munn's Air Conditioning & Heating in Fruitland Park, FL.What We Offer:A competitive hourly wage of $12A comprehensive benefits package, including health, dental, vision, life,...

  • Customer Service Rep

    3 months ago


    Forest Park, United States Service Partners Full time

    Your Responsibilities. In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we w Customer Service, Service, Retail, Customer, Skills

  • IT Support Specialist

    4 weeks ago


    University Park, United States Penn State University Talent Acquisition Full time

    Job Title: IT Support SpecialistAt Penn State University Talent Acquisition, we are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to end-users, troubleshooting and resolving issues, and maintaining existing hardware and...


  • University Park, United States Penn State University Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our Spotted Lanternfly call center team at Penn State University. As a key member of our team, you will provide exceptional customer service to external stakeholders, respond to inquiries, and provide resources and support to help them adapt to the presence of the Spotted...


  • University Park, Illinois, United States Federal Signal Full time

    Maintain and improve customer satisfaction by effectively communicating with clients, sales representatives, and Federal Signal personnel through various communication channels. Key responsibilities include order entry, model number verification, and providing exceptional support across multiple platforms. Key Skills:Excellent communication and interpersonal...

  • IT Support Specialist

    3 weeks ago


    University Park, Florida, United States Penn State University Talent Acquisition Full time

    Job Summary:Penn State University Talent Acquisition is seeking a skilled IT Support Specialist to join our team in Auxiliary & Business Services. As a key member of our team, you will provide technical support to a diverse customer base, ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support for software applications,...


  • University Park, United States Collabera Full time

    About the Role:We are seeking a competent individual to join our team as a CR1 Dispatcher.The primary responsibilities of this role include answering phones for both public and internal customers, documenting and dispatching work requestsResponsibilities:Answering phones for public and internal customersDocumenting and dispatching work requestsMonitoring...


  • University Park, Illinois, United States Canon Business Process Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Field Support Representative to join our team. As a Field Support Representative, you will be responsible for providing administrative support to our clients, including mailroom and reception duties.Key ResponsibilitiesProvide exceptional customer service to internal and external clientsSort...

  • Customer Service Rep.

    6 months ago


    Elmwood Park, United States BioReference Health, LLC Full time

    Company Overview: This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident healthcare decisions. With a focus on oncology, urology and womens health, BioReference offers...


  • University Park, Illinois, United States Canon Business Process Services Full time

    Job SummaryThe Field Support Representative will provide administrative support to our clients, ensuring total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.Key Responsibilities• Receive, sort, and deliver all incoming mail & packages...