Penn State University Customer Support Specialist

3 days ago


University Park, United States Penn State University Full time
Job Overview
Penn State University is seeking a dedicated and detail-oriented Customer Service Representative to provide internal and external customer support for various university functions, events, and services. This role requires knowledge of university policies, procedures, practices, and protocols to troubleshoot issues, provide timely resolutions, and promote/market products, projects, programs, and services.

The successful candidate will be responsible for greeting faculty, staff, students, and visitors, often serving as the first point of contact, and assisting in person, electronically, by telephone, or mail. They will also investigate and respond to issues of concern, isolate and troubleshoot problems, provide guidance and timely solutions, and follow-up as necessary.

This position involves facilitating a variety of customer experiences, including processing orders and registrations, creating ID cards and specialty badges, communicating campus logistics information such as on-site navigation and transportation service information, parking, and facility access/restrictions.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also be comfortable operating computers, point-of-sale systems, and other equipment to expedite purchases/services, research information, record data, etc.

This is an exciting opportunity to join the Penn State University team and make a meaningful contribution to the success of our university community.

Salary Information
The salary range for this position is estimated at $31,600.00 - $45,800.00 per year, depending on qualifications and experience. The salary structure for Penn State University can be found on their website.

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