Customer Service Representative
3 weeks ago
About the Role:
Prairie State Bank & Trust is seeking a highly motivated and energetic Customer Service Specialist to join their Customer Service Center/Operations Department in Springfield, IL.
Responsibilities:
- Provide professional, consistent, and efficient service to all Prairie State Bank & Trust customers.
- Answer inquiries by clarifying desired information, researching, locating, and providing information.
- Resolve problems by clarifying issues and maintaining customer service center database by entering information.
- Develop and maintain procedures manual for duties performed and maintain awareness for potential fraud.
- Work with manager and develop training opportunities and take ownership and be accountable.
Requirements:
- Excellent interpersonal, written, and verbal communication skills.
- Attention to detail and problem-solving skills; technical capacity.
- Excellent time management, organizational, and multi-tasking skills.
- Ability to work independently and in a team environment.
What We Offer:
Prairie State Bank & Trust offers a highly competitive benefit plan consisting of a base salary, bonus plan, 401(k) with employer matching, employer-paid health/life insurance, vacation, sick leave, and above-average holiday pay.
Equal Opportunity Employer:
PSBT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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