Customer Service Representative
9 hours ago
Job Summary:
Prairie State Bank & Trust, a leading financial institution, is seeking a highly motivated and customer-focused Customer Service Representative to join their Customer Service Center/Operations Department. As a key member of the team, you will be responsible for providing exceptional service to customers, resolving issues, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner
- Resolve customer complaints and issues in a fair and efficient manner
- Maintain accurate records and databases to ensure seamless customer service
- Develop and maintain procedures manuals to ensure consistency and efficiency
- Stay up-to-date on potential fraud and take proactive measures to prevent it
- Collaborate with management to develop training programs and improve customer service
- Take ownership of customer issues and ensure timely resolution
Requirements:
- Excellent communication, interpersonal, and problem-solving skills
- Attention to detail and ability to multitask
- Ability to work independently and as part of a team
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Benefits:
- Competitive salary and bonus plan
- 401(k) with employer matching
- Employer-paid health and life insurance
- Vacation, sick leave, and holiday pay
PSBT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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