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Customer Service Representative

2 months ago

Springfield, Massachusetts, United States Teleperformance Philippines Full time

Overview:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a vital member of our company, you will play a key role in delivering exceptional customer experiences through proactive and timely issue resolution.

Responsibilities:

  • Respond to customer inquiries via inbound calls and email with empathy and professionalism
  • Provide solutions that meet customer needs and exceed expectations
  • Work with confidential customer information in a secure and responsible manner
  • Utilize strong problem-solving skills to resolve issues efficiently and effectively
  • Communicate clearly and concisely with customers to ensure understanding and satisfaction

Qualifications:

  • Filipino citizen or equivalent legal status
  • Proven English communication skills
  • Strong logic and problem-solving skills
  • Availability to work in various shifts
  • Proficiency in using Windows operating systems
  • Excellent organization and work prioritization skills