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Customer Service Representative

2 months ago


Springfield, Massachusetts, United States Teleperformance Philippines Full time

Overview:

We are seeking a skilled Customer Service Representative to join our team at Teleperformance Philippines. As a vital member of our company, you will play a key role in providing excellent customer experiences through active listening and effective problem-solving.

Responsibilities:

  • Handle and respond to customer inquiries via inbound calls and email in a secure and timely manner.
  • Provide top-notch customer service by actively listening to customer concerns and providing solutions that meet their needs.
  • Work with confidential customer information in a secure environment.
  • Aim to resolve issues on the first call by being proactive and efficient.
  • Communicate effectively with customers to ensure their needs are met.

Qualifications:

  • Filipino citizen or equivalent legal status.
  • Proven oral and written English communication skills.
  • Strong logic and problem-solving skills.
  • Availability to work in various shifts.
  • Proficiency in using Windows operating systems.
  • Organization and work prioritization skills.