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Customer Service Representative
2 months ago
Overview:
We are seeking a skilled Customer Service Representative to join our team at Teleperformance Philippines. As a vital member of our company, you will play a key role in providing excellent customer experiences through active listening and effective problem-solving.
Responsibilities:
- Handle and respond to customer inquiries via inbound calls and email in a secure and timely manner.
- Provide top-notch customer service by actively listening to customer concerns and providing solutions that meet their needs.
- Work with confidential customer information in a secure environment.
- Aim to resolve issues on the first call by being proactive and efficient.
- Communicate effectively with customers to ensure their needs are met.
Qualifications:
- Filipino citizen or equivalent legal status.
- Proven oral and written English communication skills.
- Strong logic and problem-solving skills.
- Availability to work in various shifts.
- Proficiency in using Windows operating systems.
- Organization and work prioritization skills.