Customer Service Representative

1 week ago

Springfield, Massachusetts, United States Blackhawk Network Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Blackhawk Network. As a key member of our customer service team, you will be responsible for providing exceptional support to our partners and consumers, ensuring a seamless and satisfying experience.

Key Responsibilities
  • Provide 2nd level customer service support for partners and consumers, handling refund adjustments, gift card escalations, and other complex issues.
  • Utilize multiple applications to support partner and consumer requests, including data entry using Excel and summarizing gift card data.
  • Communicate effectively with external partners, both verbally and in writing.
  • Respond to customer inquiries, providing professional and customer-facing interaction by phone, email, or in person.
  • Respond to and route customer service incidents and emails, ensuring timely and effective resolution.
  • Correspond with various call centers, providing support and resolving issues.
  • Learn functional knowledge of customer service programs and processes.
  • Assist with implementation of new programs and processes, recommending improvements to enhance quality and efficiency.
  • Participate in customer service recommendations, decisions, and business rule development.
Requirements
  • Strong customer service skills and a client-focused attitude.
  • Excellent interpersonal skills, time management, and multi-tasking abilities.
  • Ability to prioritize, problem-solve, and manage numerous projects on tight deadlines with limited direction.
  • Proficient knowledge of Microsoft applications, including Word, Excel, PowerPoint, and Visio.
  • 2 or 4-year college degree or relevant work experience required.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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