Customer Service Representative

4 days ago


Springfield, Massachusetts, United States Ozarks Coca ColaDr Pepper Bottling Company Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Ozarks Coca Cola/Dr Pepper Bottling Company. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and make recommendations to customers
  • Process customer orders and ensure accurate delivery
  • Upsell and cross-sell products to customers
  • Collaborate with internal teams to resolve customer issues
  • Maintain accurate records and reports of customer interactions
Requirements
  • High school diploma or equivalent required; one year of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Knowledge of Microsoft Office and customer relationship management software
Work Environment

This is a full-time position working in a typical office environment with moderate noise levels. Long periods of time in a seated position are required for this role.



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