Production Support Analyst
1 week ago
We are seeking a highly skilled Production Support Analyst to join our team. As a key member of our operations team, you will be responsible for providing technical support and troubleshooting for our production systems.
Key Responsibilities:- Research and resolve system issues that occur during production data loads.
- Create and process queries from multiple system tables.
- Act as a liaison between business units and IT groups to correct and/or report system issues.
- Perform production table updates, inserts, and deletions using DB2 SQL and Microsoft SQL Server.
- Troubleshoot application/process issues to help identify the root cause and impact to stakeholders.
- Interpret and communicate information to end users, management, and development/systems staff.
- Learn and understand data structures within various system databases.
- Provide data to various business units for mass mailings.
- Assist in testing system changes for usability, performance, and adherence to standards.
- Bachelor's degree in a business or IT field, or equivalent education/experience.
- Technical aptitude to work with mainframe (Paris), Linux, DB2 SQL, MS SQL Server, etc.
- Analytical and problem-solving skills.
- Written and oral communication skills.
- Organizational skills and attention to detail.
- Proficiency using MS Office (Excel, Word, SharePoint, Access).
- Knowledge of AWD, Linux, DB2 SQL, and Microsoft SQL Server.
- Pension, accounting and/or technical experience.
- Knowledge of retirement operations processes.
- Competitive pay.
- Bonus for eligible employees.
- Pension plan.
- 401k match.
- Employee stock purchase plan.
- Tuition reimbursement.
- Disability insurance.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Employee discounts.
- Career training & development opportunities.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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