Product Support Specialist

2 days ago


Cedar Rapids, Iowa, United States Five Star Call Centers Full time
Job Summary

We are seeking a highly skilled and customer-focused Product Support Specialist to join our team at Five Star Call Centers. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Assist customers with product-related inquiries and issues via phone, email, and chat
  • Provide technical support and troubleshooting assistance to resolve customer issues
  • Collaborate with cross-functional teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services
  • Stay up-to-date with product knowledge and technical advancements
Requirements
  • 1 year of customer service or technical support experience
  • 1 year of previous call center or office background experience required
  • Technical savvy and ability to learn new systems quickly
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility to work varied shifts, including nights and weekends
What We Offer
  • Competitive hourly rate of $14/hour, plus shift differential
  • Opportunities for career growth and professional development
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Paid training and ongoing support

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • Cedar Rapids, Iowa, United States Aegon Asset Management Full time

    Job SummaryWe are seeking a highly skilled Production Support Specialist to join our team at Aegon Asset Management. As a key member of our operations team, you will be responsible for providing technical support and analysis to ensure the smooth operation of our production systems.Key ResponsibilitiesSystem Support: Provide technical support for production...


  • Cedar Rapids, Iowa, United States Desktop & Depot Support Full time

    Job Title: Desktop & Depot SupportWe are seeking a highly motivated and career-driven individual to join our team as a Desktop & Depot Support specialist in Cedar Rapids, Iowa.Job Summary:This role involves providing workstation software break-fix support, IMAC, image loads, asset recovery, and printer support. Additionally, you will manage the orderly...


  • Cedar Rapids, Iowa, United States NRTC Full time

    Job Title: Product Support TechnicianWe are seeking a highly skilled and customer-focused Product Support Technician to join our team at NRTC. As a Product Support Technician, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide...


  • Cedar Rapids, Iowa, United States WestRock Full time

    Production Support Role at WestrockWe are seeking a skilled Production Support professional to join our team at Westrock. As a key member of our production team, you will be responsible for efficiently navigating program screens, demonstrating general mechanical ability, and working in a fast-paced manufacturing environment.Key Responsibilities:Navigate...


  • Cedar Rapids, Iowa, United States Hy-Vee Full time

    Job Title: Bakery Production SpecialistAt Hy-Vee, we're committed to providing exceptional customer service and a positive work environment. As a Bakery Production Specialist, you'll play a crucial role in ensuring our customers receive high-quality baked goods.Key Responsibilities:Work collaboratively with the bakery team to meet production demands and...


  • Cedar Rapids, Iowa, United States Healthcare Support Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:Healthcare Support is seeking a skilled Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating and maintaining imaging equipment, preparing patients for exams, and producing high-quality images for diagnostic purposes.Key...


  • Cedar Rapids, Iowa, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistWe are seeking a highly skilled and experienced Travel Nurse RN Specialist to join our team at Healthcare Support.Job Summary:As a Travel Nurse RN Specialist, you will be responsible for providing high-quality patient care in a Medical Surgical setting. You will work closely with our team to ensure that patients receive...


  • Cedar Rapids, Iowa, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team. As a Travel Nurse RN Specialist, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and contributing to the success of our healthcare...


  • Cedar Rapids, Iowa, United States TEKsystems Full time

    Job Title: ISP Support SpecialistJob Summary:We are seeking a highly skilled ISP Support Specialist to join our team. As an ISP Support Specialist, you will be responsible for providing world-class customer support to our ISP partners. You will answer inbound calls, chats, and emails in a professional manner, adhering to company and departmental policies....


  • Cedar Rapids, Iowa, United States Bankers Trust Full time

    Job SummaryThe Commercial Banking Product Specialist at Bankers Trust plays a vital role in supporting the Commercial Banking Product Managers and their clients. This position requires a high level of administrative expertise and attention to detail to ensure the successful delivery of specific product-led initiatives.Key ResponsibilitiesProvide daily...

  • IT Support Specialist

    4 weeks ago


    Cedar Rapids, Iowa, United States Altorfer Full time

    {"title": "Desktop Support Specialist", "description": "Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Altorfer. In this role, you will provide technical support to our employees, troubleshoot computer issues, and ensure the smooth operation of our IT systems.Key ResponsibilitiesProvide tier 1 support to employees,...


  • Cedar Rapids, Iowa, United States Aegon Asset Management Full time

    Job Title: Production Support AnalystWe are seeking a highly skilled Production Support Analyst to join our team. As a key member of our operations team, you will be responsible for providing technical support and troubleshooting for our production systems.Key Responsibilities:Research and resolve system issues that occur during production data loads.Create...


  • Cedar Rapids, Iowa, United States Altorfer Full time

    Job Title: Desktop Support SpecialistAt Altorfer, we are seeking a highly skilled and experienced Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to our employees, troubleshooting and resolving computer-related issues, and ensuring the smooth operation of our IT systems.Key...


  • Cedar Rapids, Iowa, United States Transamerica Full time

    Job Title: Production Support Analyst About the Role: As a Production Support Analyst at Transamerica, you will play a critical role in ensuring the smooth operation of our production systems. You will be responsible for troubleshooting and resolving system issues, analyzing data, and providing technical support to internal stakeholders. If you have a...


  • Cedar Rapids, Iowa, United States HealthCare Support Full time

    Radiologic Technologist Job DescriptionHealthCare Support is seeking a skilled Radiologic Technologist for a 13-week contract in Cedar Rapids, Iowa.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification...


  • Cedar Rapids, Iowa, United States Aegon Asset Management Full time

    Job SummaryWe are seeking a highly skilled Production Support Analyst to join our team. As a key member of our operations team, you will be responsible for providing technical support and analysis for our retirement systems.Key ResponsibilitiesResearch and resolve system issues that occur during production data loads.Create and process queries from multiple...

  • IT Support Specialist

    3 weeks ago


    Cedar Rapids, Iowa, United States Altorfer Full time

    Job Title: IT Desktop Support SpecialistAltorfer is seeking a skilled IT Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring they have the tools and resources they need to succeed.Key Responsibilities:Provide tier 1 onsite and remote...


  • Cedar Rapids, Iowa, United States Transamerica Full time

    Job Title: Production Support Analyst About the Role: As a Production Support Analyst at Transamerica, you will play a critical role in ensuring the smooth operation of our production systems. You will be responsible for researching and resolving system issues, creating and processing queries, and acting as a liaison between business units and IT groups....


  • Cedar Rapids, Iowa, United States HealthCare Support Full time

    Echo Technologist OpportunityHealthCare Support is seeking a skilled Echo Technologist for a 13-week contract in Cedar Rapids, Iowa.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification...


  • Cedar Rapids, Iowa, United States Altorfer Full time

    Job Title: Desktop Support SpecialistAltorfer is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to our employees, troubleshooting and resolving computer-related issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide...