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Production Support Analyst

2 months ago

Cedar Rapids, Iowa, United States Transamerica Full time
Job Title: Production Support Analyst About the Role: As a Production Support Analyst at Transamerica, you will play a critical role in ensuring the smooth operation of our production systems. You will be responsible for researching and resolving system issues, creating and processing queries, and acting as a liaison between business units and IT groups. Your attention to detail and analytical skills will be essential in maintaining the integrity and accuracy of data on multiple databases and systems. Key Responsibilities: * Research and resolve system issues that occur during production data loads * Create and process queries from multiple system tables * Act as a liaison between business units and IT groups to correct and/or report system issues * Perform production table updates, inserts, and deletions using DB2 SQL and Microsoft SQL Server * Troubleshoot application/process issues to help identify the root cause and impact to stakeholders * Interpret and communicate information to end users, management, and development/systems staff Requirements: * Bachelor's degree in a business or IT field, or equivalent education/experience * Technical aptitude to work with mainframe (Paris), Linux, DB2 SQL, MS SQL Server, etc. * Analytical and problem-solving skills * Written and oral communication skills * Organizational skills and attention to detail * Proficiency using MS Office (Excel, Word, SharePoint, Access) Preferred Qualifications: * Knowledge of AWD, Linux, DB2 SQL, and Microsoft SQL Server * Pension, accounting and/or technical experience * Knowledge of retirement operations processes What We Offer: As an employee of Transamerica, you will have access to a comprehensive benefits package, including competitive pay, bonus for eligible employees, pension plan, 401k match, employee stock purchase plan, tuition reimbursement, disability insurance, medical insurance, dental insurance, vision insurance, employee discounts, career training & development opportunities, paid time off, holidays, wellness program, parental leave, adoption assistance, employee assistance program, college coach program, back-up care program, PTO for volunteer hours, employee matching gifts program, employee resource groups, inclusion and diversity programs, employee recognition program, referral bonus programs, and peer recognition program (BRAVO). Transamerica's Commitment to Diversity and Inclusion: We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. Giving Back: We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work. About Transamerica: Transamerica is a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. We're a part of Aegon, an integrated, diversified, international financial services group.