Product Support Specialist
3 days ago
We are seeking a highly skilled and customer-focused Product Support Technician to join our team at NRTC. As a Product Support Technician, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:- Provide technical support to customers via phone, email, and chat, resolving issues related to NRTC products and services.
- Install and update software for customers, as well as remove viruses and provide backup assistance.
- Troubleshoot client issues and answer customer service-related questions.
- Consult with customers to provide additional solutions and upsell NRTC's products and services.
- Excellent interpersonal and customer service skills.
- Excellent communication skills.
- Familiarity with remote connection tools and techniques.
- College coursework in a computer-related field is a plus.
- Experience with virus identification and resolution.
- Experience diagnosing and resolving computer hardware-related issues in a remote environment.
- Prior customer service or call center experience.
- Positive work history.
- Ability to quickly learn new things.
- Confidence when dealing with new issues.
- Comfortable on the phone.
- Strong organizational skills.
- A desire to work in a help desk environment.
- Ability to work well under pressure and multitask.
- Competitive pay and a matching 401(k) plan.
- Medical, dental, vision, and short/long-term disability insurance.
- 12 paid company holidays, paid-time off, and paid training.
- An employee assistance program, discounted wireless plan, and more.
NRTC is a dynamic, growing cooperative with over 800 employees operating out of eight office locations. We provide solutions that help our 1,500 electric and telephone members bring the advantages of today's evolving technology to rural America.
We are committed to inclusion, diversity, equity, and awareness, and we believe an inclusive work environment allows all employees to attain their greatest potential and achieve the greatest benefits for our members.
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