Client Care Representative

3 weeks ago


Greenwood, Indiana, United States RevOne Companies Full time

RevOne Companies is seeking a highly skilled Client Care Specialist to provide exceptional service to clients. This role involves addressing inquiries, resolving issues, and ensuring a positive experience for clients through various channels.

Key Responsibilities:

  • Deliver Exceptional Customer Service: Respond promptly to client inquiries, resolve issues efficiently, and maintain a positive attitude at all times.
  • Strong Communication Skills: Develop strong relationships with clients through effective verbal and written communication.
  • Critical Thinking and Problem-Solving: Identify client needs, think critically, and find effective solutions quickly.
  • Time Management and Prioritization: Prioritize tasks, manage time efficiently, and thrive in a fast-paced environment.
  • Technical Skills: Utilize CRM software, email, chat systems, and other office tools to deliver seamless service.
  • Documentation and Accuracy: Document client interactions accurately and ensure consistency in all communications.

Requirements:

  • Strong Communication Skills: Possess excellent verbal and written communication skills.
  • Deliver Exceptional Customer Service: Maintain a positive, client-first approach and deliver exceptional customer service.
  • Critical Thinking and Problem-Solving: Think critically, identify issues, and find effective solutions quickly.
  • Time Management and Prioritization: Prioritize tasks, manage time efficiently, and thrive in a fast-paced environment.
  • Technical Skills: Utilize CRM software, email, chat systems, and other office tools.
  • Documentation and Accuracy: Document client interactions accurately and ensure consistency in all communications.

Preferred Qualifications:

  • Previous Experience: Possess previous experience in a customer service or client care role.
  • Familiarity with Systems: Familiarity with EPIC and other hospital systems is preferred.
  • Knowledge of Insurance Processes: Knowledge of insurance processes and Excel is beneficial.
  • Language Proficiency: Fluency in additional languages is an asset.

Working Conditions:

  • Full-time Position: This is a full-time position (40 hours per week).
  • Flexible Schedule: The work schedule may require flexibility based on client needs.

Physical Requirements:

  • Sitting and Communication: Ability to sit for extended periods of time and communicate via phone, email, or chat.

Estimated Salary: $15 - $17 per hour



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