Patient Service Representative
3 weeks ago
Academy Primary Care LLC in Greenwood, IN is seeking a compassionate and detail-oriented Patient Service Representative to join our primary care practice. As a Patient Service Representative, you will be the first point of contact for our patients, creating a welcoming environment and ensuring their overall experience is positive and efficient.
The ideal candidate will have a high school diploma or equivalent, with additional education in healthcare administration being a plus. Proven experience as a patient care representative, front office receptionist, or in a similar administrative role within a medical office setting is required.
You will be responsible for scheduling appointments, managing patient inquiries, and assisting in administrative tasks that contribute to the smooth operation of our practice. You will also collaborate with clinical staff to coordinate patient flow and appointment schedules, process patient payments, and maintain organized and up-to-date patient records.
This is an excellent opportunity to advance your career in a collaborative and supportive work environment that fosters growth and creativity. Our practice offers competitive salary, 401K with company matching, opportunities for professional development and continued education, and a chance to make a difference in the lives of our patients. Estimated salary: $38,000 - $50,000 per year.
Key Responsibilities:
- Schedule patient appointments, ensuring efficient scheduling and minimal wait times
- Manage patient inquiries and respond to patient inquiries with professionalism
- Verify patient insurance information and assist with insurance-related queries
- Collaborate with clinical staff to coordinate patient flow and appointment schedules
- Process patient payments and assist with billing inquiries
- Maintain organized and up-to-date patient records
- Manage and handle patient concerns or issues, escalating them as needed
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