Customer Service Representative

3 days ago


Greenwood, Indiana, United States Peterman Brothers Full time
Why Choose Peterman Brothers?
Peterman Brothers is an Indiana-based company with a strong presence in the region. Founded by Pete Peterman in 1986, we have grown to employ over 550 people across multiple locations in Indiana, Ohio, and Kentucky.
We are proud to be recognized as one of the top workplaces in the area, thanks to our commitment to work-life balance, training opportunities, and career progression.

The Role:
Our Customer Service Representatives play a vital role in delivering exceptional customer experiences. Their primary responsibility is to provide answers to customers' questions and solutions to their needs, ensuring a 5-star service with every interaction.

Schedule:
We are currently hiring for two different shift options:
  • Option 1: Monday - Friday 11:00 A.M. to 8:00 P.M.
  • Option 2: Tuesday - Friday 9:00 A.M. to 6:00 P.M. & Saturday 8:00 A.M. to 5:00 P.M.

Responsibilities:
As a Customer Service Representative, you will be responsible for responding to incoming calls, emails, and text messages from customers, field technicians, and the general public. You will use your expertise to build strong relationships with customers, inform them of the benefits of doing business with Peterman Brothers, and create an open and accessible communication route.
You will also maintain a high level of data entry accuracy when inputting information taken from customers, assist in outbound calling to meet company appointment needs, and meet all quantitative and qualitative standards established for the department and the CSR role.

Requirements:
To succeed in this role, you will need 2+ years of dispatch/customer service experience, the ability to thrive in a fast-paced environment, strong problem-solving skills with keen attention to detail, highly organized and able to multitask, strong verbal and written communication skills, a clean safe driving record, background check, and drug screen, and a High School Diploma or GED.

About the Benefits:
We offer a competitive salary range of $40,000 - $55,000 per year, depending on experience, plus a comprehensive benefits package that includes:
  • Top Compensation Package
  • 401k w/ Company Match
  • Personal Time Off (2 weeks to start)
  • HSA w/ Company Contribution
  • Medical Insurance: Health, Dental, Vision, Life
  • Voluntary Insurance Options
  • Virtual Teladoc Appointments
  • Employee Assistance Program (Mental Health)
  • Employee Discount
  • Pet Insurance
  • Paid Holidays (8)
  • Bereavement Pay
  • Paid Birthday Off
  • Company Events & Parties
  • Advancement and Growth Opportunities

About Peterman Brothers:
Peterman Brothers is an Equal Opportunity Employer committed to diversity, equity, and inclusion.

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