Client Solutions Associate
3 weeks ago
Peterman Brothers is an Indiana-owned company founded in 1986, employing over 550 people across 10 locations in Indiana, Ohio, and Kentucky. We've been recognized as one of the Indy Star's Top Workplaces six years in a row, thanks to our commitment to work-life balance, training opportunities, career progression, and benefits.
About the RoleAs a Customer Service Representative, you will serve our customers by providing answers to their questions and solutions to their needs. This role requires 2+ years of dispatch/customer service experience and strong problem-solving skills, with keen attention to detail.
Key Responsibilities- Respond to incoming calls, emails, and text messages from customers, field technicians, and the general public in a fast-paced environment.
- Use expertise to build strong relationships with our customers and inform them of all benefits of doing business with Peterman Brothers.
- Maintain a high level of data entry accuracy when inputting information taken from customers.
- Assist in outbound calling to meet company appointment needs.
- Meet all quantitative and qualitative standards established for the department and the CSR role.
Peterman Brothers offers a comprehensive benefits package, including:
- Top Compensation Package.
- 401k w/ Company Match.
- Personal Time Off (2 weeks to start).
- HSA w/ Company Contribution.
- Medical Insurance: Health, Dental, Vision, Life.
- Voluntary Insurance Options.
- Virtual Teladoc Appointments.
- Employee Assistance Program (Mental Health).
- Employee Discount.
- Pet Insurance.
- Paid Holidays (8).
- Bereavement Pay.
- Paid Birthday Off.
- Company Events & Parties.
- Advancement and Growth Opportunities.
The estimated annual salary for this position is $45,000-$60,000 based on location and experience.
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