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Patient Services Coordinator

1 month ago

West Chester, Pennsylvania, United States Pennsylvania Medicine Full time

Penn Medicine is committed to delivering exceptional patient care and advancing medical research. As a Patient Services Representative, you will play a vital role in ensuring the highest level of care for our patients. This includes collaborating with hospital services, medical staff, and administration to deliver quality patient care.

Key Responsibilities:
  • Conduct comprehensive patient interviews to obtain accurate information and verify eligibility and benefits.
  • Assign coordination of benefits in the hospital information system and explain HIPAA Privacy Notice as necessary.
  • Communicate with insurance companies to ensure accurate CPT and ICD codes are utilized on requested authorizations/pre-certifications.
  • Provide excellent customer service by answering phones and interacting with patients, staff, clinicians, and visitors in a timely and pleasant manner.
Requirements:
  • H.S. Diploma/GED (Required)
  • Equivalent Experience: We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy.

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.