Trip Scheduling Coordinator

4 weeks ago


Raleigh, North Carolina, United States MV Transportation Full time

Job Title: Customer Service Trip Planner

At MV Transportation, we're committed to providing exceptional customer service, and we're looking for a skilled Customer Service Trip Planner to join our team. The estimated salary for this role is $50,000-$65,000 per year.

Responsibilities:

  • Answer passenger calls and gather necessary trip information to schedule trips efficiently.
  • Offer system information to assist passengers in using our transportation service effectively.
  • Enter passenger data accurately into our customer database and negotiate requested times when necessary.
  • Keep passengers informed about schedule changes or cancellations through follow-up calls.
  • Update passenger records in a timely manner to ensure accuracy.

Requirements:

  • A high school diploma or equivalent is required.
  • Previous experience in paratransit scheduling is preferred.
  • Excellent decision-making skills, attendance record, and communication skills are crucial for success.
  • Prior call center experience is beneficial.


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