Trip Scheduling Coordinator
4 weeks ago
Job Title: Customer Service Trip Planner
At MV Transportation, we're committed to providing exceptional customer service, and we're looking for a skilled Customer Service Trip Planner to join our team. The estimated salary for this role is $50,000-$65,000 per year.
Responsibilities:
- Answer passenger calls and gather necessary trip information to schedule trips efficiently.
- Offer system information to assist passengers in using our transportation service effectively.
- Enter passenger data accurately into our customer database and negotiate requested times when necessary.
- Keep passengers informed about schedule changes or cancellations through follow-up calls.
- Update passenger records in a timely manner to ensure accuracy.
Requirements:
- A high school diploma or equivalent is required.
- Previous experience in paratransit scheduling is preferred.
- Excellent decision-making skills, attendance record, and communication skills are crucial for success.
- Prior call center experience is beneficial.
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