Customer Service Trip Planner

6 days ago


Raleigh, North Carolina, United States MV Transportation Full time

We're seeking an organized and detail-oriented Trip Scheduling Coordinator to join our team at MV Transportation. The estimated salary for this role is $55,000-$70,000 per year.

Duties:

  • Manage incoming calls from passengers to collect necessary trip information.
  • Enter passenger data accurately into our database and coordinate schedules accordingly.
  • Provide clear guidance to passengers on how to use our transportation service.
  • Follow up with passengers regarding schedule changes or cancellations.
  • Maintain updated passenger records in our database.

Essential Qualifications:

  • A high school diploma or equivalent is required.
  • Experience in paratransit scheduling is preferred.
  • Excellent communication, decision-making, and organizational skills are necessary.
  • Prior experience in a call center environment is beneficial.


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