Patient Intake Coordinator
2 weeks ago
The Indiana Hemophilia and Thrombosis Center is seeking a highly organized and detail-oriented Patient Intake Coordinator to join our team. As a Patient Intake Coordinator, you will be responsible for interacting with patients, outside providers, and the public to provide registration and informational services.
Key Responsibilities:
- Schedule new and follow-up patient appointments
- Mail new patient packets, obtain demographic information, request medical records, and verify insurance information
- Conduct eligibility and verification of benefits for all scheduled patients prior to appointments
- Obtain referrals as needed based upon eligibility and third party guidance provided in findings
- Search for, set-up, and maintain third party website access to perform eligibility and verification functions
- Greet patients and visitors in a friendly manner upon arrival to clinic and notify staff members of arrivals as appropriate
- Guide patients in completing the registration process upon arrival
- Check them in and out of clinic and ensure that materials related to insurance, contact information, and release/acknowledgement forms are on file and up-to-date
- Record and verify outstanding patient balances
- Address incoming phone calls, faxes, and emails
- Run EDS (Medicaid) eligibility daily on all patients
- Prepare daily schedule and profiles used by the clinic for the next day's business
Requirements:
- Minimum high school diploma or GED
- Minimum 1 year of related experience
- Valid driver's license and automobile insurance is required
About the Center:
The Indiana Hemophilia and Thrombosis Center is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package. We are a leader in hemophilia care, education, and clinical research and have a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services.
We participate in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis, and more.
We are an Equal Opportunity Employer.
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