Patient Experience Coordinator

3 weeks ago


Marquand, Missouri, United States Indiana University Health Full time
Job Summary:

As a Patient Family Liaison at Indiana University Health, you will play a vital role in ensuring a positive experience for all patients and visitors within the facility. You will work collaboratively with the Patient Relations Consultant, facility Leadership, and front-line team members to proactively assess and address issues identified by patients or families, including experience and comfort needs, health equity, or care coordination.

Key Responsibilities:

Facilitate positive patient experience for all patients and visitors within the facility.
Work collaboratively with the facility Patient Relations Consultant, facility Leadership, and front-line team members to proactively assess and address issues identified by patients or families.
Actively partner with patient and families to communicate with the healthcare team to ensure that all patient and family concerns are addressed in accordance with the IU Health values.

Requirements:

Bachelor's Degree preferred.
3-5 Years of Experience.
Experience involving extensive patient/public contact and crisis resolution required.

What We Offer:

As a Patient Family Liaison, you will have the opportunity to make a direct impact on the lives of our patients and their families. You will be part of a team that is dedicated to providing exceptional patient care and experience. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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