Patient Intake Coordinator

7 days ago

Marquand, Missouri, United States Indiana Hemophilia and Thrombosis Center Full time

About the Indiana Hemophilia & Thrombosis Center

We offer a future where people with rare blood disorders can thrive. Our experts provide comprehensive services and holistic care to patients with bleeding, clotting, and other hematologic disorders, and to their families.

Key Responsibilities

  • Interact with patients, outside providers, and the public in person and via mail, telephone, email, and fax, providing registration and informational services and triaging requests as needed.
  • Schedule new and follow-up patient appointments, mail new patient packets, obtain demographic information, request medical records, and verify insurance information.
  • Conduct eligibility and verification of benefits for all scheduled patients prior to appointments, obtain referrals as needed based upon eligibility and third-party guidance provided in findings.
  • Search for, set-up, and maintain third-party website access to perform eligibility and verification functions, copy and paste all relevant information.
  • Greet patients and visitors in a friendly manner upon arrival to clinic and notify staff members of arrivals as appropriate, guide patients in completing the registration process upon arrival.
  • Check patients in and out of clinic, ensure that materials related to insurance, contact information, and release/acknowledgement forms are on file and up-to-date, record and verify outstanding patient balances.
  • Address incoming phone calls, faxes, and emails, run EDS (Medicaid) eligibility daily on all patients, prepare daily schedule and profiles used by the clinic for the next day's business.
  • If assigned the role of Team Leader, fulfill extra responsibilities in addition to regular job duties, including providing staff training and ensuring IHTC provider schedules are up-to-date to provide adequate clinic coverage.

Requirements

  • Minimum high school diploma or GED
  • Minimum 1 year of related experience
  • Valid driver's license and automobile insurance is required.

About the Indiana Hemophilia & Thrombosis Center

We are a not-for-profit program based in Indianapolis, offering a competitive salary and benefit package. We are the only federally designated comprehensive hemophilia program in Indiana, serving the entire state through services available in Indianapolis and at outreach clinics.

We are a leader in hemophilia care, education, and clinical research, with a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services. We participate in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions.

We provide patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis, and more.

We are an Equal Opportunity Employer.

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