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Senior Customer Service Operations Specialist

2 months ago

Sacramento, California, United States River City Bank Full time

The Senior Customer Service Operations Specialist plays a pivotal role in providing support for Customer Service Representatives across the organization, ensuring seamless daily operations.

Your primary responsibility will be to guarantee that clients receive exemplary service and precise transaction handling. This role encompasses all functions of a Customer Service Representative, including transaction execution and the establishment of new accounts. Additionally, you may be tasked with training CSR personnel as necessary while collaborating in various settings.


Key Responsibilities:
  • Deliver outstanding customer service and resolve inquiries effectively.
  • Process transactions and facilitate new account openings with accuracy.
  • Provide guidance and training to CSR team members as required.

Requirements:
  • Prior experience in banking operations and customer service; supervisory experience is a plus.
  • Exceptional communication, interpersonal, and problem-solving abilities.
  • Flexibility to work varied schedules as business needs arise.

Certificates/Licenses Required:
Valid California Driver's License and proof of insurance.