Customer Service Ambassador
2 days ago
The Customer Service Ambassador will provide exceptional customer service to residents, guests, and visitors by greeting visitors, fulfilling resident requests, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff. This role is responsible for maintaining a safe and secure environment for all staff, residents, and guests, following established safety standards.
Key Responsibilities:
Provide all residents, guests, and visitors with exceptional customer service
Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner
Monitor the Emergency Alert System and immediately respond to every call
Effectively manage business center and process incoming and outgoing mail
Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards
Requirements:
Must be at least 18 years of age
High school diploma or equivalent
Prefer two (2) years of experience in a hospitality setting or prior senior living community
Excellent customer service skills
Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
About Oakmont Senior Living:
Oakmont Senior Living is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. We strive to create an atmosphere of family and community among team members, residents, and resident family members. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our communities and feel our pride of ownership and commitment to service.
Oakmont Management Group is an Equal Opportunity Employer.
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