Technical Support Technician

2 weeks ago


Fridley, Minnesota, United States Furniture Mart USA Full time
Job Overview

Join our dynamic team as an On-Site IT Support Specialist at Furniture Mart USA.

This role presents an excellent opportunity for a proactive individual eager to embark on a career in Information Technology. Contribute significantly by delivering daily technical assistance to our internal staff.

Key Responsibilities:
  • Install, modify, and troubleshoot computer hardware systems.
  • Offer technical guidance and support to system users through various communication channels.
  • Set up hardware components, including monitors, keyboards, printers, and storage devices.
  • Assist in the customization and enhancement of existing software and infrastructure.
  • Support customers and staff in resolving hardware and software issues.
What We Provide:
  • Competitive Salary
  • Opportunities for Advancement - Our promote-from-within philosophy allows employees to grow alongside the company as they develop their skills and explore new roles.
  • Comprehensive Benefits Package including Medical, Dental, Vision, Life Insurance, Disability, Flexible Spending Accounts, Health Savings Accounts, Paid Time Off, Employee Assistance Programs, Referral Bonuses, and a Profit Sharing 401(k) Plan with Employer Match.
  • Generous Employee and Family Discounts on our exquisite range of furniture, mattresses, and accessories.
Qualifications:
  • Strong Problem-Solving Skills: Critical thinking is essential, as IT Technicians may need to gather additional information to effectively assist clients.
  • Patience: Clients may struggle to articulate their technical issues, so patience is crucial for understanding and resolving their concerns.
  • Effective Communication: Clear communication with clients, including follow-ups via email and phone, is vital for a smooth process.
  • Endurance: IT Technicians often engage in lengthy projects, requiring focus and the ability to manage the relocation of critical hardware.
  • Education: A minimum of one year of certification from a college or technical school, or three to six months of relevant experience or training; or an equivalent combination of education and experience.

Furniture Mart USA is committed to providing equal employment opportunities.



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