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On-Site IT Support Specialist

2 months ago

Fridley, Minnesota, United States Furniture Mart USA Full time
Job Overview

Join our dynamic team as an On-Site IT Support Specialist at Furniture Mart USA.

This role presents an excellent opportunity for a driven individual to embark on a career in information technology. Contribute significantly by delivering daily IT assistance to our internal teams.

Key Responsibilities:
  • Install, upgrade, and troubleshoot computer hardware systems.
  • Offer technical guidance and support to system users through various communication channels.
  • Set up hardware components including monitors, keyboards, printers, and storage devices.
  • Assist in the customization and enhancement of existing software and infrastructure.
  • Support customers and staff in resolving hardware and software issues.
What We Provide:
  • Competitive salary structure.
  • Opportunities for professional growth - Our promote-from-within philosophy allows employees to advance as they develop their skills and explore new roles within the organization.
  • Comprehensive benefits package including Medical, Dental, Vision, Life, Disability, Flexible Spending Accounts, Health Savings Accounts, Paid Time Off, Employee Assistance Programs, Referral Bonuses, and a Profit Sharing 401(k) Plan with Employer Match.
  • Exclusive employee and family discounts on our extensive range of furniture, mattresses, and home accessories.
Qualifications:
  • Strong problem-solving skills, utilizing critical thinking to gather necessary information for effective resolutions.
  • Patience in dealing with clients who may struggle to articulate their technical issues.
  • Effective communication skills to clearly explain situations, follow up on inquiries, and share solutions.
  • Ability to maintain focus and endurance during lengthy projects, including the relocation of essential IT equipment.
  • Minimum of one-year certification from a college or technical institution, or three to six months of relevant experience and/or training; or an equivalent combination of education and experience.

Furniture Mart USA is committed to providing equal employment opportunities.