Receptionist

2 weeks ago


Madison, Wisconsin, United States Marcus Corporation Full time

Position Overview

The Marcus Corporation is seeking a dynamic and personable individual to join our Front Desk team as a Front Desk Agent. This role is essential in creating a welcoming atmosphere for our guests.

Key Responsibilities:

  • Welcome and register guests upon arrival, ensuring a smooth check-in process.
  • Provide exceptional service by addressing guest inquiries and resolving any issues that may arise.
  • Manage guest accounts and facilitate check-out procedures efficiently.
  • Utilize computer systems to input and retrieve guest information accurately.
  • Assist guests with room selection based on their preferences and needs.
  • Maintain composure and professionalism during busy periods and emergencies.
  • Handle phone calls promptly and courteously, ensuring clear communication.
  • Provide information about hotel services and local attractions to enhance guest experience.
  • Support guests with luggage storage and other requests as needed.
  • Ensure accuracy in cash handling and maintain responsibility for the House Bank.
  • Perform additional tasks as assigned to support hotel operations.

Qualifications:

  • Ability to stand and move throughout the front office while performing essential job functions.
  • Effective communication skills in English, both written and verbal.
  • Proficiency in using a moderately complex computer system for data entry and retrieval.
  • Strong observational skills to identify and respond to emergency situations.
  • A high school diploma or equivalent is required.

Benefits:

  • Comprehensive medical, dental, vision, and life insurance for eligible full-time associates.
  • 401K plan available for eligible associates.
  • Paid time off (PTO) for work-life balance.
  • Complimentary meal during shifts.
  • Free parking for employees.
  • Discounts at various hotels and entertainment venues.
  • Opportunities for internal transfers and career advancement.
  • Extensive training programs provided by Hilton.

We are committed to fostering a diverse and inclusive workplace and are proud to be an equal opportunity employer.


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