Manufacturing Customer Service Representative
2 weeks ago
Position Overview:
The Manufacturing Customer Service Representative plays a crucial role in ensuring a seamless experience for our clients. This position is responsible for a variety of tasks that support the operational needs of the organization.
Key Responsibilities:
1. Serve as the initial point of contact by welcoming and assisting all visitors.
2. Manage incoming calls using a multi-line phone system, directing calls to the appropriate personnel and taking messages as necessary.
3. Accurately enter work order data and maintain records.
4. Process daily shipping documentation, track shipments, and perform related administrative tasks.
5. Assist customers over the phone with inquiries regarding product issues or assembly, and facilitate order placements.
6. Organize and execute filing tasks for the customer service, accounting, and purchasing departments.
7. Monitor and distribute faxes received at the main fax line.
8. Provide clerical assistance to various departments as required.
9. Maintain conference rooms and perform additional duties as assigned.
Qualifications:
- A minimum of 1 year of experience in data entry or as a receptionist in a professional setting.
- A pleasant and articulate phone demeanor.
- Ability to thrive under tight deadlines in a fast-paced environment.
- Quick learner with strong retention of details.
- Exceptional attention to detail is essential.
- Proficiency in Microsoft Office Suite and data entry tasks.
- Ability to work independently in an open office setting.
This role typically follows standard office hours, with flexibility in start and end times to accommodate business needs.
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