Medical Office Receptionist

2 weeks ago


Madison, Wisconsin, United States Capitol Physical Therapy Full time

Position Title: Front Desk Medical Receptionist

Job Category: Office

Requisition Number: FRONT03959

Overview:

Capitol Physical Therapy is seeking a dedicated Front Desk Medical Receptionist to be the welcoming face of our clinic. This role is essential in providing excellent customer service and ensuring a smooth operation at our facility.

Key Responsibilities:

  1. Make positive first impressions for all patients and visitors.
  2. Deliver exceptional service to both internal and external clients.
  3. Manage patient appointment scheduling using established systems.
  4. Conduct data entry for protected health information accurately.
  5. Handle patient payments and maintain documentation.
  6. Operate a multi-line telephone system efficiently.
  7. Process medical records and sensitive documents through faxing, mailing, and filing.
  8. Prepare bank deposits and manage daily charge postings.
  9. Verify patient insurance benefits and secure pre-certifications.
  10. Communicate effectively with clinic staff and billing departments regarding patient inquiries.
  11. Engage with referring providers and their office personnel professionally.
  12. Participate in educational initiatives and attend staff meetings regularly.
  13. Uphold the highest standards of confidentiality in compliance with HIPAA regulations.
  14. Perform additional duties as assigned.

Compensation: $15-$16.50/hr

Qualifications:

Ideal candidates will possess strong interpersonal skills, attention to detail, and a commitment to maintaining confidentiality. Experience in a medical office setting is preferred.



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